Frequently asked questions
We spent over a year working through hundreds of formulations to create a zero-sugar formulation we could use in our favorite sweet treats likemarshmallows,caramels, andtaffy. We also figured out a way to include all of the maximum benefits you want—like protein, healthy fats, and fiber—without any of the bad stuff you don’t.
Even though our treats taste as delicious as other products you have enjoyed, they are entirely different. In fact, our products are more similar to a protein or fiber supplement you may add to your diet.
Absolutely! Max Sweets are yummy healthy snacks for kids. And since they taste just like their favorite “unhealthy” options, they’ll love eating Max.
We have a created a propriety blend of Birch Xylitol, Monk fruit, and Erythritol.
Xylitol is a naturally occurring alcohol found in most plant material, including many fruits and vegetables. It is extracted from birch wood to make medicine. Xylitol is widely used as a sugar substitute and in "sugar-free" chewing gums,mints, and other candies. Xylitol is also an antioxidant
Erythritol belongs to a group of low-calorie sweeteners called sugar alcohols which occur naturally in some fruits and vegetables, as well as in some fermented foods like soy sauce. Erythritol provides minimal calories, is about 70% as sweet as table sugar and has the lowest effect on your blood sugar compared to other sugar alcohols, like sorbitol, xylitol and maltitol.
Erythritol provides minimal calories, is about 70% as sweet as table sugar and has the lowest effect on your blood sugar compared to other sugar alcohols, like sorbitol, xylitol and maltitol.
There is no sugar in pure monk fruit extract, which means that consuming it will not affect blood sugar levels. No harmful side effects. The U.S. Food and Drug Administration (FDA) considers monk fruit sweeteners to be generally regarded as safe.
The term “net carbs” simply means carbs that will be absorbed by the body. Since fiber and certain sugar alcohols, like the erythritol and xylitol we use, are not digestible by the body, we subtract dietary fiber, erythritol, allulose, and glycerin from the total carb count
net carbs =total carbs - sugar alcohol/allulose - fiber = 0g.
Are Max Sweets non-GMO?
Yes, all of our ingredients are non-GMO.
We are celiac friendly! All or our products are both gluten-free and dairy free. We do not use gluten or dairy in our products.
Since we launched Know Brainer Foods and Max Sweets, we have been asked to create a vegan line. Pea protein is an excellent source of protein for the body. All of our vegan products include the same brain boosting and body enriching ingredients like MCT and probiotic fiber. We take every precaution not to cross contaminate the vegan lines.
Some people have trouble digesting xylitol which is a sugar alcohol (also very healthy). We replaced the sugar alcohol with Allulose to appeal to all of our customers!
Allulose is classified as a “rare sugar” because it is naturally present in a few foods.
Like glucose and fructose, allulose is a monosaccharide, or single sugar. In contrast, table sugar, also known as sucrose, is a disaccharide made of glucose and fructose joined together.
In fact, allulose has the same chemical formula as fructose, but is arranged differently. This difference in structure prevents your body from processing allulose the way it processes fructose.
Although 70–84% of the allulose you consume is absorbed into your blood from your digestive tract, it is eliminated in the urine without being used as fuel Healthline
The allulose sweetened mallows have a maillard effect where the mallows turn to a caramel color which is the color of the allulose.
Without the sugar alcohols, the allulose mallows have a firmer texture and a fuller mouth feel. Customers love the chewiness of these mallows.
We use a pure seaweed carrageenan which aids in digestion and provides antioxidants.
While some scientists have suggested a link with digestive issues, this has been debunked and proven false. Learn more here:https://marinalg.org/news-resources/resources/carrageenan-pes-fact-sheet/
Is there any minimum commitment for a Subscription?
No, you cancancel your subscription at anytime.
Howdo I pause or cancel my Subscription?
In order to cancel your subscription, you will first need to log in to your account.Click the Subscriptions tab, then next to each of the productsyou are subscribed to is a Cancel button. You would use thisif you would like to no longer receive this subscription product.
How do I skip a Subscription delivery?
Once loggedin, click on DeliverySchedule on the left to see all upcoming deliveries foryour subscriptions. To skip a delivery you can click Skip to the rightof each one.
How do I update Subscription billing information?
In the Billing Information tabyou'll find the current method of payment along with the current billingaddress. However, this is not the same as the shipping address. You would editthe address in this section if something has changed for the card holder'splace of residence or the email address on file.
How do I update my Subscription shipping address?
Once loggedin, click on Subscriptions andclick Edit tothe right of the address. This only affects the shipping/delivery address, thisdoes not update billing information related to the method of payment.
When all things go smoothly, we ship within 24 hours excluding weekends. While we offer free shipping for minimum orders, you can always choose expedited shipping. Expect to receive your shipment within a week of ordering. If there is a delay on our side, we will email you details. We also send notifications on the progress of your order. Keep in mind there may be some delays with carriers due to Covid.
Your business and satisfaction are our priority. Each case is handled differently in this ever changing world. We will make sure we do the best when it comes to the circumstances of your order. Some issues are beyond our control.
Route is covering the cost to neutralize shipping emissions when you add "Green Package Protection" at checkout. "Green Package Protection" Shipping includes package protection at the same cost as before, with the additional benefit that your shipment is carbon neutral. By adding Green Package Protection to your cart, you're automatically taking instant climate action – no donation required.
Route has partnered withPatch, a carbon credit marketplace, to facilitate the purchase of carbon credits to neutralize your emissions. Carbon credits represent a certified unit of carbon removal or avoidance delivered by environmental projects that can be purchased to naturally remove carbon from the air. Patch is a high-integrity carbon removal project that is vetted and certified by organizations like Gold Standard, Verra, Climate Action Reserve, and The American Carbon Registry.
Marked As Delivered (Stolen)
- Claims will be reviewed no earlier than 5 calendar days and no later than 15 calendar days from when it was marked delivered
- Please note, some order issues may require a police report to be filed
Stuck In Transit (Lost)
- For domestic orders, claims will be reviewed no earlier than 2 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
- For international orders, claims will be reviewed no earlier than 20 calendar days and no later than 30 calendar days from the last update. The maximum filing time is 60 days from the order date
Damaged
- Claims for damaged items require photos of the packaging and item(s) and must be filed no later than 15 calendar days from when it was marked delivered.
All of Route’s policies are listed here
We ship all over the world and the customer chooses and pays for the shipping.
Yes!
Hotsauceemporium
Beth's Low Carb Creations
Southsea
United Kingdom
Cocoa Square LTD
Bradford
United Kingdom
Low Carb Pasta
Keto Kitchen Lytham
Lytham Saint Annes
United Kingdom
Low Carb Pasta UK
LYTHAM ST. ANNES
United Kingdom
Keto Snacks Ireland
Waterford
Ireland
Gavelevert
Oslo
Norway
Jolly Chaplin
Uster
Switzerland
Sweet Victory Products Ltd
Cheadle, Stockport.
United Kingdom
The Lifehouse Lytham
Lytham
United Kingdom
Exotic Booze Club
Chester
United Kingdom
Finer Health
Woodbine
Australia
Allmyketo
CREANCEY
France
Sweetz
IZEGEM
Belgium
Hotsauceemporium
St. Albert
Canada
Amaranth Whole Foods Market
Kelowna
Canada
Haile Michaelson, Bodyworker, Hypnotherapist & Healer
Southsea
United Kingdom
Beth's Low Carb Creations
Bradford
United Kingdom
Cocoa Square LTD
Brampton
Canada
INosh Inc.
Kelowna
Canada
Holey Carbs
Calgary
Canada
EFLBM Gluten-Free Pantry
Mascouche
Canada
Espace Keto2GO
Oslo
Norway
Gavelevert
Kitchener
Canada
Basic Keto Box Canada
Uster
Switzerland
Jolly Chaplin
MASSEY
Canada
CHUTES CONFECTIONARY/CARMEN HALL
Fort McMurray
Canada
Higher Ground Coffee & Tea House
Greater Sudbury
Canada
D&A Gourmet Meat & Food
Chester
United Kingdom
Exotic Booze Club
Woodbine
Australia
Finer Health
CREANCEY
France
Allmyketo
Drummondville
Canada
Épicerie Keto Garden
Sussex
Canada
717039 NB Inc (Sussex & St.Stephen)